Terms & Conditions
1.1 These terms and conditions are provided by Tea Rose London.
1.2 Access to and use of the Tea Rose London website (“this Website”) and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms"). By using this Website you are agreeing to all of the Terms, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to our Terms.
1.3 In order to contract with Tea Rose London, you must be over 18 years of age and have a valid debit or credit card to which you have the right to use and which is acceptable to us.
1.4 Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website or part of this Website is unavailable.
2. Social Areas
2.1 Tea Rose London provides you with the ability to interact with social media services, such as through Instagram, Pinterest, Facebook and Twitter. These features may enable integration and/or access to your social media accounts. We have no control over these social media services or your profiles on those services. We have no control over how these social media services modify your privacy settings or establish rules about how your personal information on those services will be used. You and the social media service providers are in control of those issues, not Tea Rose London. You are encouraged to read all policies and information on the applicable social media services to learn more about how they handle your information before using any such features made available to you on this Website. We are not responsible for any acts or omissions by any social media service provider or your use of features that come from their platform.
2.2 If you do not want to grant Tea Rose London the permission on these terms, please do not submit or share your contribution on the Tea Rose London website Facebook, Twitter, Pinterest, Instagram, Blog or any other platform. By submitting any material to any of the above (including customer images and comments), you are giving permission to the publication and use of these images.
3. Our Products
3.1 The images of the Products on this Website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours reflect the colour of the Products. Your Products may vary slightly from those images.
3.2 The packaging of the Products may vary from that shown on images on this Website.
4. Terms of Sale
4.1 By placing the order you are offering to purchase a product on and subject to the following terms of sale. All orders are subject to availability and confirmation of the order price.
4.2 When you place an order, you will receive an acknowledgement e-mail confirming receipt. This email will not constitute acceptance of your order. Our acceptance of your order will take place as described in clause 4.4.
4.3 Upon receiving your order, our payment provider Shopify will carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.
4.4 We will confirm our acceptance to you by sending you an email that confirms that the Products have been dispatched (Dispatch Confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation.
4.5 Tea Rose London reserves the right to refuse to supply you the goods at any point and for any reason.
4.6 Please check your order details carefully before submitting your order as you may not make changes to your order once it has been placed.
4.7 Tea Rose London reserves the right to cancel or refuse orders for any reason or for no reason at all.
4.8 Orders may be subject to extra security checks at our discretion. This may include confirmation of Credit/Debit card details and full address details. Tea Rose London reserves the right to request payment by an alternative method or cancel any orders if our requests are not adhered to.
5. Pricing and Availability
5.1 All prices advertised are subject to changes from time to time. However, changes will not affect any order which we have confirmed with a Dispatch Confirmation.
5.2 The price of a Product does not include delivery charges. Our delivery charges are as quoted on our site. To check relevant delivery charges, please refer to our Delivery Charges page
5.3 The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the purchase in full before the change in VAT takes effect.
5.4 Whilst we try to ensure that all details, descriptions and prices which appear on this Website are accurate, errors may sometimes occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
5.5 This Website may contain errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on this Website that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.
6. Promotional Codes
6.1 Unless otherwise stated, only one promotional code or gift voucher code can be redeemed against any one order. The other conditions of use relating to discount codes will be specified at the time of their issue.
7.1 Delivery will be completed when we deliver the Products to the address provided.
7.2 The Products will be your responsibility from the completion of delivery.
7.3 We aim to deliver to all UK and international addresses given that the address provided is correct and is in a deliverable location or post code.
7.4 If an order is not received, you must notify Tea Rose London in writing (by email) within 15 working days of Dispatch Confirmation for a refund to be considered by the management.
7.5 Dispatch times may vary from the guide times in our delivery section according to availability and unexpected events. Any guarantees or representations made as to delivery times including mainland UK, Northern Ireland, Scottish Highlands, Islands and International deliveries are subject to any delays resulting from the postal service or as a result of unexpected events, for which we will not be responsible. Please see our Delivery and Returns section for further information.
8. Cancellation Policy
8.1 You the consumer have a legal right to cancel the contract, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This means that during the relevant period if you change your mind or for any reason you decide you do not want to keep a Product, you can notify us of your decision to cancel the Contract and receive a refund.
8.2 Your legal right to cancel the Contract starts from the date you place your order. Once the Products have been delivered to you, you have a period of 14 days in which you may cancel.
8.3 To cancel a contract you must contact us by sending an email to email@example.com. Your cancellation notice is effective from the date you sent us the email. You will receive a full refund of the price you paid for the Products. We will process the refund due to you as soon as possible and, in any case, within 30 calendar days of the day on which you gave us notice of cancellation. We will also refund the basic delivery cost of delivering the item to you.
8.4 If you have returned the Products to us because they are faulty, we will refund the price of a defective product in full, any applicable delivery charges and any reasonable costs you incur in returning the item to us.
8.5 We will refund you on the credit or debit card used by you to pay.
8.6 You have a legal obligation to take reasonable care of the Products while they are in your possession. You must return the Products to us as soon as reasonably practicable. The items must be returned in their original condition and will be inspected once we have received them.
9. Intellectual Property Ownership
9.1 Except where expressly stated to the contrary, all persons (including their names and images), third party trademarks and images of third party products, services and/or locations featured on this Website are in no way associated, linked or affiliated with Tea Rose London and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to Tea Rose London.
9.2 The intellectual property rights in all software, images and content provided to you through this website is owned by Tea Rose London remain the property of Tea Rose London and shall not be used without the express permission of the management of Tea Rose London. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.
9.3 “Tea Rose London” is copyrighted and may only be used in strict accordance with the laws of copyright.
10.1 You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of this Website; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this website or to your downloading of any material posted on it, or on any website linked to it.
11. Disclaimer of Liability
11.1 The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law Tea Rose London and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this website or the Other Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect Tea Rose London’s liability for death or personal injury arising from its negligence, or for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.
12.1 You agree to indemnify, defend and hold harmless Tea Rose London, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms.
13.1 If any parts of the Terms are deemed unenforceable, this shall not affect the enforceability of any part of the remainder of the agreement.
14.1 Complaints should be made in writing and addressed to Tea Rose London and emailed to firstname.lastname@example.org(alternatively see the contact section on our website). We will acknowledge receipt of the complaint within 7 working days and will aim to provide a full written response within 28 working days.
15. Governing Law and Jurisdiction
15.1 These terms and conditions are to be construed in accordance with the laws of England. Any dispute, disagreement or difference arising out of these terms and conditions (including non-contractual disputes or claims) shall be governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.
16. Entire Agreement
16.1 The above Terms constitute the entire agreement between Tea Rose London and any users of the Website. Any waiver of any provision of the Terms will be effective only if in writing and signed by the owners of Tea Rose London.